Privacy

Whatever you put in the enquiry form: your name, phone number, email address, postcode, a description of the job, and any photos you choose to send. If you ring or message us instead, we keep a note of the same sort of thing.

To reply to you, to quote for the work, and to carry it out. We also keep past enquiries so we have a record of jobs we’ve done and can pick things up again if you come back to us.

When an enquiry comes in, an AI assistant reads it and drafts a reply for us. A person at FIXIT reads and approves every reply before it is sent to you. The AI doesn’t decide prices, it doesn’t book work, and it never speaks to you without one of us checking first. If you would rather deal with a person from the start, just ring us on 0141 374 0743 and we’ll handle it that way.

The AI service we use processes your enquiry to produce that draft. It does not use it to train its models.

Only the companies whose tools we use to run the business, and only so they can do that job:

• Anthropic — the AI assistant that reads enquiries and drafts replies
• Airtable — where we keep the record of enquiries and jobs
• Telegram — how the enquiry reaches our phones
• Resend — sends our email replies
• Vercel — runs the website and the enquiry system

Some of these are based outside the UK, which means your information may be handled abroad under contracts that require it to be protected to UK standards. We never sell your information or pass it to anyone for marketing.

Enquiries are kept for two years, so we have a history of the work and can deal with anything that comes up afterwards. Records tied to invoices are kept for six years, because tax rules require it. After that we delete them.

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email info@fixitglasgow.com or ring 0141 374 0743 and we’ll sort it. If you’re not happy with how we’ve dealt with it, you can complain to the Information Commissioner’s Office at ico.org.uk.

FIXIT (WEST END) LTD, 142 Strathcona Drive, Unit 4, Glasgow G13 1JQ. Phone 0141 374 0743, email info@fixitglasgow.com.