Privacy

Whatever you put in the enquiry form: your name, phone number, email address, postcode, a description of the job, and any photos you choose to send. If you message us on WhatsApp, text us, email us or ring instead, we keep a note of the same sort of thing, and the messages themselves.

If a letting agent or property manager has asked us to do work at your home, they will usually send us your name, the address and a phone number so we can arrange access. We use those for that job and nothing else.

To reply to you, to quote for the work, and to carry it out. We also keep past enquiries so we have a record of jobs we’ve done and can pick things up again if you come back to us.

The enquiry form on this site is part of our customer system, so what you type goes straight into it. There we keep each customer’s details, their messages to us and the jobs we’ve done for them in one place. Messages to our business WhatsApp number and texts to the office land in the same system, so whoever is dealing with your job can see the whole conversation.

A person at FIXIT reads your enquiry and replies to you.We don’t use an AI assistant to answer you, decide prices or book work. If we ever add automated replies, this page will say so first.

Emails to the business stay in our inbox and are dealt with there. They are no longer copied into a separate enquiry system. If an email becomes a job, we add the details to your record in our customer system.

Only the companies whose tools we use to run the business, and only so they can do that job:

• GoHighLevel — our customer system: your details, your messages to us and the jobs we do for you
• Meta (WhatsApp) — if you message us on WhatsApp, your messages pass through WhatsApp under its own terms
• Google Workspace — our business email
• Vercel — runs the website
• Airtable — holds our record of enquiries received up to October 2026

Some of these are based outside the UK, which means your information may be handled abroad under contracts that require it to be protected to UK standards. We never sell your information or pass it to anyone for marketing.

Enquiries are kept for two years, so we have a history of the work and can deal with anything that comes up afterwards. Records tied to invoices are kept for six years, because tax rules require it. After that we delete them.

You can ask us for a copy of what we hold about you, ask us to correct it, or ask us to delete it. Email info@fixitglasgow.com or ring 0141 374 0743 and we’ll sort it. If you’re not happy with how we’ve dealt with it, you can complain to the Information Commissioner’s Office at ico.org.uk.

FIXIT (WEST END) LTD, 142 Strathcona Drive, Unit 4, Glasgow G13 1JQ. Phone 0141 374 0743, email info@fixitglasgow.com.